Frequently Asked Questions

ou have the right to return products purchased (other types of tobacco), without penalty and without being obliged to let us know why you wish to return product within ten days from the date you receive them. In this case you only charge the direct cost of returning goods.

Please note that refunds are only accepted if:
1. Contact the Customer Service Department at E-mail sales@vaviv.gr
2. This product has not been used
3. The tag of the store VAVIV. and the product labels have been removed or damaged in any way
4. Returned all the accompanying product as the box, warranty, manuals of operation and proof of purchase, all these are part of the product
5. If accompanied by a gift should be returned with the product
6. We send products through Post Office or Courier Company PortaPorta.

Please make sure the package delivery is safe so as not to cause any damage during transportation.
Please be advised that the store VAVIV. is not responsible for loss or destruction of the product during return shipment
In case of refund, the refund will be completed within thirty days of receipt of goods.
Please be advised that the store VAVIV. assumes no liability for injuries and damages fortunes of the products after use and in no way obliged to replace. For replacing and repairing all kinds of products, responsible only to the delegation itself. To better serve our customers, our company undertakes the transportation and delivery for repair products to and from each delegation. In this case the shipping costs charged to our customers.

The modes are:

Credit Card: If you have a credit card you can use it safely through our order form. There is no risk as we follow the latest developments every time the issue of transaction security and also the many years of operation there has been no case of fraud among the thousands of our customers.


Paypal: The safe way to what credit card transactions on the Internet worldwide. (Learn more about Paypal here) By using the service do not need to enter your credit card in our shop and you can do your shopping on a global scale, leaving PayPal to take the rest.

The PayPal uses SSL technology to the certification of VeriSign, Inc., The biggest company so far to provide protection and data transactions on the Internet. Your credit card knows no one but you and PayPal. The Dbmelectronics.gr receives only the amount of money.

You can if you wish to subscribe to the service for more convenience to future transactions as they will only fill and mail your password to perform a payment. If you do not wish to join PayPal, simply fill in your credit card and personal details form in the left pane of PayPal. The payment has been an increase of about 2% of the total amount of ordered items ..

Please note that if you choose to make your purchase by paying through Paypal, you bear the costs of the Paypal charge amounting to 3% on the total amount.

Bank Deposit: After you consult us for the exact amount will include shipping costs, pay off your debt in the accounts of vaviv.gr.

MARFIN EGNATIA BANK: IBAN: GR-56-028-0406-0000000323628420 (Ar.Log / lation 0323628420)

After deposit please contact our accounting department by phone at 211 8000 818 or via email: sales@vaviv.gr.

The entire payment process takes place only in the secure environment of the bank EUROBANK using the protocol SSL, encrypted with 128bit (the most powerful today) for secure on-line trading. In this way encrypts all your personal information, including credit card number, card expiration date and other details of your card so that they can not be read or changed during transport to the Internet.

• Visa
• Mastercard
• Euroline
• American Express

To GREECE: The distribution and delivery of your order within the Greek territory is a courier company at the address you have specified. Upon delivery of your order will have to sign such words and write your name on the document delivery courier. This is for safety reasons and your protection against unauthorized use of your card by third parties. Our products are shipped to you within two (2) to ten (10) working days from the date of your order. The store VAVIV respects your privacy. Thus, the packages do not send out signals, products or other characteristics of our company. If for reasons of force majeure (eg bad weather, strikes, etc.) can not deliver the products within the specified time will notify you via e-mail, to complete your order.


For countries outside Greece: the movement and delivery of your order for countries outside Greece is the Greek Post Office at the address you have specified. Our products are shipped to you within five (5) to twenty (20) working days from the date of your order. If for reasons of force majeure (eg bad weather, strikes, etc.) can not deliver the products within the specified time will notify you via e-mail, to complete your order.

inaccessible areas
If the place of mission we have set declared inaccessible area, your package is sent to the nearest store that has the company we work with Courier or Post Office, and you have the obligation of delivery.

large parcels
If your order is large parcel you sent through transport company and you have an obligation to collect it from the shipping company.

To contact our shop there are following ways:
1.Phone: 211 818 8000
2.E-mail: info@vaviv.gr - sales@vaviv.gr - help@vaviv.gr
3.HELP DESK: http://help.vaviv.gr suggested this mode of communication because direct contact with appropriate staff

The Montblanc does not allow dealers to show their prices for on-line orders. Please go to |CONTACTS| for a item price you want and we will inform you "DIRECTLY".

The HELP DESK of our company is a special section offering any help with your website's vaviv.gr

If you have any questions, complaints, go to the website http://help.vaviv.gr and open a ticket, selecting the relevant section you want to go. Immediate and time no longer than 24 hours you will answer the corresponding official solving any queries, questions, complaints you have. This mode of communication is considered the most appropriate to contact our store for the following reasons:

a. We answered responsible and not have to wait unnecessarily or via e-mail, or through our call center

b. automatically keeps all the questions - answers that you are covered as regards any mistakes made​​.

c. Help our eshop to choose what always trusted our employees to serve you.

Completing your purchases and specifically in the second step of the Basket "Payment Information", type in the corresponding field the "discount code" sent to you.

The term "discount code" codes mean that occasionally announce through our website (and thereby the newsletter) and are purchasing products online store at a reduced price! If you want you can register to our newsletter HERE.

Of course there is no timetable for when we announce the codes so those who want to take advantage of these opportunities will have to subscribe to our newsletter and just announced a code will immediately receive an e-mail you so you'll have time for purchase! This opportunity can be used by everyone, so do not forget to tell to your friends!

For our regular customers have been sent a discount code they have a permanent discount for a long time.

In the first field

Credit Card Number, put your card number without spaces or dashes in between,

In the second field

Expiration Date:, put the card expiration date, for example if your card expires in February 2001 will put 0211 into the field. If ending December 2012 will put 1212

• Protection from tobacco worms – through the cedar’s special odoriferous quality
• High humidity absorption capacity – this ensures that a stable climate will be maintained inside the humidor and mold is prevented
• Supports the cigar aging process
• Positive effect on the flavor of the cigars

Most of the humidor have an inner liner raw Spanish cedar, the ideal timber to keep the aged and well-cigars. But to be ready to accommodate the wood must first be moistened.

Take a sponge-clean and smells of soap-and dampen it with some distilled water. Pass me this all the free surface of the wood-paneled, even disks placed cigars, dividers and inside of lid. Do not use paper towels, cloth or a cloth, because they are likely to leave residues on the wood. After you pass the sponge over wet wood, wet your sponge again with distilled water and leave it inside the humidor, mounted in a plastic bag to avoid contact with the wood. Close the lid.

Then, prepare the humidor's humidification device according to the manufacturer's instructions. Tap water contains minerals that destroy most humidification devices, for this reason, a user manual does not say explicitly that you can use plain tap water, use distilled water. When the humidification device is full, wipe to remove excess water. Put it on a towel for about 30 minutes and then place it inside the humidor.

Turn left again into the humidifier and wet sponge, and leave him so all night. The next day, moisten the humidifier device (if necessary) and check the sponge had left inside. If it is sufficiently dry, add the distilled water. If it is too wet, leave it that way.

Allow the humidifier to stay another night so then remove the sponge from the inside and the bag where you put it. The walls of the humidor have now absorbed all the water they need, so you are finally able to put and keep your favorite cigars.

There are basically two different options for constructing humidors:

• Based on MDF (medium density fiberboard), the interior is lined with a veneer of Spanish cedar and the exterior consists of a veneer of some type of hardwood (often cherry).
• The entire humidor case is manufactured of solid wood and is lined inside with Spanish cedar (sometimes the entire humidor is made of solid Spanish cedar without any interior lining).

Contrary to popular belief, solid wood humidors are not necessarily superior to veneer humidors. The higher price of the material of solid wood humidors will usually be far outweighed by the substantially more complicated construction of veneer humidors.
Since the humidity inside the humidor is much higher than the external humidity, the internal wood expands and it leads to tensions in the walls of the humidor.

Here veneer humidors have the advantage that the internal MDF will expand less with an increase in humidity. Thus, fewer tensions in the inside of the humidor will develop – tensions which might otherwise lead to cracks and deformations in the humidor’s lid. A further advantage of the veneer construction is that high gloss lacquer finishes can be better applied on hardwood veneers.

Solid wood humidors of Spanish cedar are more susceptible to dents and damages since the wood is very soft. As previously mentioned, the softness of the Spanish cedar limits the gloss and durability of the exterior lacquer. For these reasons, the construction of humidors based on MDF instead of solid wood has become the standard in humidor production.

Inside the humidor cigars should be stored at a relative humidity of approximately 68-74%. Generally it is assumed that the typical cigar flavors can best evolve in such a climate. This level of humidity supports an even burning of the cigar. At a relative humidity level of 70%, and a temperature of 64°F (18°C) the air contains approximately 10 grams of water per cubic meter of air. In such an environment, the cigar should absorb the ideal rate of humidity of 14% of its weight.

Dry cigars become fragile and burn faster since their burning is not slowed down by the cigar’s natural humidity. The cigar takes on an aggressive and slightly bitter taste.

Damp cigars, on the contrary, burn unevenly and take on a heavy and acidic flavor.

A few aficionados appreciate these modifications to the cigar flavor and therefore intentionally store their cigars in a drier or damper environment. In the 65-75% range cigars can be stored for long periods of time without any concern. Caution is required, however, if the humidity level should exceed 80%. In this case the cigar can begin to rot and mold.

For the storage of cigars that are to be consumed within a few months, humidors with glass or wooden lids are equally suitable. However, if cigars are to age over several years in a humidor then humidors with wooden lids are definitely preferable. When using humidors with glass lids avoid exposing the humidor to direct sunlight. Longer storage times may cause discoloration in the first few rows of cigars . On the other hand, glass-lid humidors have an advantage over wooden lid humidors in that they have to be opened less frequently and that they will be opened for shorter periods. Therefore, a more constant interior humidity can be maintained. This is particularly useful for humidors in restaurants, clubs, and hotels.

Glass doors on cabinet humidors do not have any negative impact on cigar storage, as long as cigars are stored in their original boxes. With respect to the placement of cabinet humidors, the glass door should never be exposed to direct sunlight.

Recently, the average prices for humidors have dropped significantly. Many buyers are confused about the huge price differences that ca be found in the market, especially when humidor models are frequently of similar appearance.

First of all, what functional characteristics does a humidor need to fulfill? Basically, a humidor must be able to maintain a constant humidity level of approximately 70% and should maintain even climate conditions within the different parts of the humidor interior.

This basic functionality of the humidor is determined by the following crieteria:

• Use of an adequate and effective humidification system. Active electronic humidification systems such as the adorini cigar heaven are the best option here. Among the passive humidifiers, polymer based humidifiers are preferred to sponge based models.
• Interior lining of Spanish cedar which absorbes humidity well and ensures constant climate conditions. Apart from using the correct type of Spanish cedar wood, the thickness of the Spanish cedar is critical. Common Spanish cedar linings of only 1-2mm do not permit taking full advantage of the benefitial characteristics of the Spanish cedar.
• Air circulation within the humidor. The construction of the humidor interior and the design of the tray elements should permit free air circulation to all areas of the humidor interior. Insufficient air circulation is a weakness of many humidors of all price levels.

In addition, the quality of a humidor is also determined by the following criteria:

• Hinges should be durable and ensure a low-friction functioning for many years. In quality humidors only quadrant hinges are the preferred choice.
• Use of an accurate hygrometer. Hygrometers based on a hair mechanism are preferred to those based on a metal spring mechanism.
• Strength of the wooden humidor corpus. A strong humidor corpus improves the isolation of the humidor and forms an important part of a higher value construction.
• Quality of lacquer application.

In the development of the adorini deluxe humidors the best solution for each of the aforementioned criteria was sought. Combining the most sophisticated components, high quality material and innovative constructional design, the adorini deluxe series sets quality standards in the constuction of humidors and demonstrates that high quality humidors do not necessarily have to cost a fortune.

Until recently all humidifiers employed the same simple mechanism. They were all equipped with a plastic or metal case containing a sponge as a humidifier. The most prominent manufacturer of these humidifiers was the French company Credo. The term Credo is therefore frequently used as a synonym for such sponge-based humidifiers. Since it is not particularly difficult to manufacture these items, they were soon copied by manufacturers in Southeast Asia who offered the humidifiers for a fraction of the price of Credo humidifiers with comparable functionality. When using sponge humidifiers the use of special propylene glycol solutions is recommended, which improves the characteristics of sponge humidifiers.

During the last few years, manufacturers have been experimenting with alternative systems of humidification. Unfortunately, in some occasions at the expense of the humidor buyer, because even recognized humidor manufacturers offered embryonic systems which did not stand the test of time. Ultimately, only humidifiers based on polymer acryl have become widely established among the various humidor brands as an alternative to the still prevalent sponge-based humidifiers. If the correct polymer is used they have the very positive feature of being able to stabilize relative humidity at a level of approximately 70-72%. Unfortunately, it is not always guaranteed that the correct polymer is used inside all the acryl polymer humidifiers.
The high-tech acryl polymer inside the humidifier element can absorb large amounts of liquid. It must be filled with distilled water only. One should note however that the humidity level inside a new humidor also stabilizes with acryl polymer humidifiers only after about two day’s time.

All in all, acryl polymer humidifiers are very recommendable since they maintain a more stable humidity level and require less frequent monitoring and maintenance by the user. In addition, the danger of bacterial contamination is lower in polymer humidifiers than in sponge-based humidifiers. However, the danger of bacterial contamination cannot be completely eliminated, as is occasionally claimed. In order to minimize the danger of bacterial contamination, each humidifier (sponge or polymer based) should be replaced after about two years!

Adorini offers with the “adorini deluxe premium humidifier” one of the worldwide leading passive humidification systems based on high-tech polymer acryl fleece. The self-adjusting effect of the acryl polymer fleece is complemented by the possibility to fine-tune the emitted humidity via adjustable openings of the humidifier case.

Overall the simple sponge-based humidification systems provide sufficient humidification performance if the aforementioned propylene glycol solution is applied regularly (See propylene glycol liquid). Humidifiers based on acryl polymers possess a superior capacity to maintain a constant humidity. Using acryl polymers also minimizes the danger of bacterial contamination and over a longer period of time the higher purchasing price of polymer-based humidifiers is offset by the savings of not having to purchase special propylene glycol solutions.

Nowadays, electronic microprocessor controlled humidifiers such as the adorini cigar heaven can be purchased at very reasonable prices and are certainly the best and most convenient option.

Please note that acryl polymer humidifiers such as the adorini deluxe premium humidifier can be filled with distilled water only.  Therefore, the following explanations are only applicable for traditional sponge-based humidifiers.

The following two liquids should be used for filling sponge-based humidifiers:

• Distilled water (available in supermarkets, auto parts stores, pharmacies, etc.)
• Special solution consisting of 50% propylene glycol and 50% distilled water

Propylene glycol is a colorless innocuous liquid, which has two extremely favorable characteristics for its use in humidors. Firstly, the formation of mold as well as bacteria is actively prevented. Secondly, propylene glycol forms a thin layer on the surface of the humidifier, which absorbs humidity at humidity levels of over 70% and which emits humidity at humidity levels below 70%. In this way, the humidifier is self-adjusting and will automatically stabilize the humidity level at an optimum level of approximately 70%. It might take a few days in the beginning until the propylene glycol forms a surface layer and an optimal humidity level is reached.

Propylene glycol is also known as 1.2 Propanediol. However it should never be confused with ethylene glycol (often referred to as glycol)! The purity of the propylene glycol should satisfy drug and food safety standards.

Distilled water has an advantage over normal tap water in that it protects the humidifier against calcification and mold. Normal tap water contains minerals, which can clog the pores of the humidifier sponge. Additionally, normal tap water contains chlorine and bacteria, which might impact the aroma within the humidor and may lead to mold.

Polymer-based humidifiers (e.g. the adorini deluxe premium humidifier) should be refilled with distilled water about once a month. How often the humidifier needs to be refilled depends on several factors: Frequency of opening the humidor, number of stored cigars, size of the humidifier, external humidity, outside temperature, etc.

Humidors are generally offered with analog hygrometers.
Three systems of analog hygrometers must be differentiated:

• Analog hygrometers with a metal spring:
  Hygrometers with a metal spring are used in the majority of all humidors. These hygrometers are less expensive, but are only of limited accuracy.
• Analog natural hair hygrometers:
  Hygrometers with natural hair are more accurate. Unfortunately, the maintenance work required to maintain the accuracy of these hygrometers is substantial. Therefore, these hygrometers are generally not the first choice for use in humidors.
• Analog synthetic hair hygrometers:
  Synthetic hair hygrometers are approximately as accurate as natural hair hygrometers. However they do not require any maintenance on the part of the user. Therefore, they should be the first choice for use in humidors.

Adorini hair hygrometers measure humidity based on high-quality synthetic hair. They are produced exclusively for adorini by a renowned German manufacturer in a special “cigar edition” optimized for the high levels of humidity within humidors. Hygrometers reach the highest accuracy within a limited interval of humidity. Normal hygrometers are therefore set to achieve highest accuracy at a much lower humidity level of room humidity in a range from 30% to 60%. For the typical humidity levels for cigar storage of over 65%, the accuracy of these normal analog and digital hygrometers decreases significantly.

The adorini hair hygrometer is shipped pre-calibrated so generally no laborious calibration is required prior to operation.

Alternatively, the humidor can be equipped with a digital hygrometer. Digital hygrometers allow for an easier readability and do not require calibration. Please note that also digital hygrometers need some time to adapt to changes in humidity and will not show changes instantaneously. Digital hygrometers are not necessarily more accurate than analog hygrometers. The adorini digital hygrometer is one of the few digital hygrometers on the market that is optimized for best accuracy at humidity levels of over 65%.

Analog hygrometers must be calibrated prior to first use. Exceptions to this rule are the adorini hair hygrometers, which are carefully calibrated before shipment. Nevertheless, even the adorini hygrometer may require re-calibration in cases of strong shocks during transport.

As previously mentioned, the accuracy of the prevalent metal spring hygrometers is limited. Higher is the accuracy of the adorini hair hygrometers, which are optimized for the high level of humidity found inside a humidor. Still one should be aware that, in comparison to measuring temperature, measuring humidity is physically less accurate. Even in hygrometers for professional laboratory use at prices of more than $100, manufacturers guarantee an accuracy of only + / – 2%.

Analog hygrometers should be re-calibrated once a year. If a humidor is equipped with a traditional metal spring hygrometer, it is particularly important to pay attention to changes in the humidity level. When using humidifiers based on acryl polymers or sponge-based humidifiers with propylene glycol solution (See explanations about humidifiers) the humidity should automatically stabilize at around 70%. Here one simply needs to refill the distilled water or propylene glycol (for sponge-based humidifiers) as soon as the humidity drops. In the event of doubt, touching the cigars should ascertain whether they are being stored in a suitable climate.

After purchasing a humidor some simple preparatory steps need to be carried out prior to storing cigars in the humidor. Otherwise, the dry cedar wood lining will extract the humidity from the cigars. Adorini deluxe humidors contain the accurate adorini hair hygrometer and the adorini premium deluxe humidifier based on acryl polymers.

Please note that the calibration is not necessary if one has purchased the adorini hair hygrometer, which ships with the adorini deluxe humidors. The adorini hair hygrometer comes pre-calibrated and re-calibration may be necessary only in cases of strong shocks during transport.

There are two methods to calibrate an analog hygrometer:

• The recommended and most accurate calibration method is to place the hygrometer together with a salt solution into a small plastic box. One should take a cup or spoon filled with salt and moisten it with a few drops of water. The salt should not dissolve, but merely be damp. Afterwards, place the hygrometer and the salt in a well-sealed plastic box and wait. After about 8 hours the humidity within the box should have reached a humidity of 75%. Then adjust the needle of the hygrometer with a screwdriver at the rear to indicate 75% humidity.
• Alternatively, remove the hygrometer from the humidor, wrap the hygrometer in a thoroughlymoistened cloth, wait about one hour and then adjust the hygrometer on the rear with a screwdriver to 96% rel. humidity.

Before premium cigars are shipped to tobacco shops, they should ripen for about six months in factories or in the distributors’ air-conditioned compartments. Due to the increasing demand for cigars, this ripening period has apparently not always been observed in recent years. Therefore, it is recommendable to store cigars after the purchase for another 3-6 months in the humidor. During the aging process cigars develop a smoother, more balanced flavor.

Some premium cigars develop a particularly fine flavor after several years of storage. In the end, the duration of cigar storage is a matter of individual preference. One should compare the changing flavor of the preferred cigar brands within different storage times, in order to determine the perfect aging time.

If the humidity level is too low inside the humidor, then the following measures may be taken:

• It should be ensured that the hygrometer is calibrated according to the salt solution method, that the humidifier was filled with a propylene glycol solution (when using a sponge humidifier) and that the inside of the humidor was sufficiently moistened at first use.
• One may refill the humidifier with distilled water.
• If the decrease in humidity occurs after a long time of usage, it might be the case that the humidifier is defective. When using tap water for example the pores of the sponge can clog or with overly high propylene glycol levels the surface layer might prevent the further absorption of the distilled water.

The decrease in humidity immediately after putting dry cigars in the humidor is natural. After a few days, humidity in the humidor should stabilize. Also, opening the humidor leads to a short-term decrease in humidity within the humidor.

Deviations of a few percentages from the 70% mark should not be of major concern and one should also consider the explanations regarding the accuracy of humidity measurement (See hygrometer accuracy).

After the use of cleaning agents the smell of the solvents may remain inside the humidor. One should note that cleaning agents are only to be used inside the humidor in emergency cases. To get rid of the smell one might try the following: First, the humidor should be opened and thoroughly ventilated. If this does not help and the smell has not disappeared within a few days one may want to place a glass of whisky/brandy in the closed humidor. Caution: This will influence the flavor of the humidor for a long time! Some aficionados intentionally add a few drops of whisky or brandy to the humidifier liquid to refine the flavor of the cigars. Thanks a lot to all customers of HumidorDiscount for their advice and suggestions.